Easy Returns
Except as otherwise described below, if you are not satisfied for any reason, products may be returned within 30 days of shipment for a full credit or exchange (if the product is undamaged). When you make your return, you’ll need to note credit or exchange. Returned items must be in the original packaging. See our Terms and Conditions for more information.
Non-Refundable Items
Sometimes products may be non-refundable. If you order a non-refundable product, we will contact you prior to fulfilling your order, advise you of the refund restrictions, and offer you the option to cancel.
Call Customer Service
You can call our Customer Service at 847.487.0070. We’ll send you a shipping label and a return authorization (RMA) number. Our customer service hours are Monday through Thursday from 6am to 5pm (CT).
Include Order Confirmation
Include a copy of the original order confirmation or packing slip with your RMA paperwork as proof of purchase. Returns received at IPS without an RMA number may be assessed a 15% processing fee that will be deducted from any credit due.
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